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    <title>BAI's Retail Delivery Conference - Day 4</title>
    <link>http://www.bai.org/retaildelivery/</link>
    <description>This podcast will hold all the interviews for day four of the BAI Retail Delivery Conference and Expo.</description>
    <copyright>Copyright 2005 BAI</copyright>
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      <title>BAI's Retail Delivery Conference - Day 4</title>
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    <itunes:summary>BAI's Retail Delivery Conference and Expo Day 4 Interviews</itunes:summary>
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      <itunes:name>Kevin McClain</itunes:name>
      <itunes:email>kmcclain@bai.org</itunes:email>
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      <title>Jerry Silva, Research Director for TowerGroup Inc.</title>
      <description><![CDATA[Jerry Silva, research director for TowerGroup Inc., says most of the new trends and technologies in retail delivery seen at this year's conference represent incremental improvements, rather than revolutionary jumps. New systems for both call centers and branches tend to focus on making sales efforts more productive, Silva says.]]></description>
      <pubDate>Thu, 17 Nov 2005 20:54:18 GMT</pubDate>
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      <title>Jennifer Tescher, Director of Center for Financial Services</title>
      <description><![CDATA[Jennifer Tescher, director of the Center for Financial Services Innovation, an organization that works with financial institutions to create new solutions for un-banked and under-banked consumers, talks about the companies and new technologies on display at the conference that address those market segments.]]></description>
      <pubDate>Thu, 17 Nov 2005 18:11:38 GMT</pubDate>
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